Please use the FAQ to get the most out of the site. We continually try to improve the ease of use of the site but sometimes things just aren’t clear until someone points it out. Here are some frequently asked questions about managing your Cohabitas account and listing.
Q1. What do I do if I have forgotten my username?
Your username or email email address can be used as username, so try your email address if you cannot remember your username.
Q2. What do I do if I have forgotten my password?
You have 3 attempts to remember your password before the system shuts you out as a security measure, in which case you need to request a password reset by clicking on Forgotten your password? (Just under the login button on the login page). Wait 2-3 minutes for it to arrive – usually comes in seconds – and if it does not arrive then please check you spam or waste folder in case your email filter sends it there.
Q3. How can I edit my listing?
A. The easiest way is to click on Account in the top menu (drop down menu on mobile) and then click on View/Edit listing to get to the listing detail page – click on Edit once there, make the changes and push submit. (You can also see an edit button from the front-end (in search results) if you own the listing).
Q4. Can I change my username?
A. No, because this is unique and is set at registration, however, we can change the the display name that appears in your listing. Please send us an email via Contact Us with the required name change.
Q5. How are search results ordered?
A. Listings by Premium members appear top, ranked by Photo and Date added. Other listings appear below also ranked by Photo and Date added. So make sure you add a photo to your listing.
Q6. How can I find my bookmarks?
A. Go to Profile by clicking on the small photo of you or default image, located top right (or in mobile menu) and click on the Bookmarks tab which is only visible to you, the owner of the account – your bookmarks are private.
Q7. How do I contact someone who is not a Premium member?
A. You have to become a Premium member in order to start a conversation with a non-Premium member. By becoming a Premium member you are also promoted in search results and other people can contact you, so this speeds things up considerably.
Q.8 Why has someone not replied to my message?
A. We encourage all users to respond to messages they receive but unfortunately some people do not. We cannot force them to reply. Sometimes it is just that they missed the email notification, the reminder email and the onsite notification … so we recommend you send another simple message requesting a response one way or another.
Q9. How do I know my message was sent?
A. You can see your messages by clicking on Messages in the top menu link (or mobile menu) as a shortcut to that section in your Account. You can see all messages sent and received there.
Q10. There are not many housemate listings in my area, what can I do?
A. The number of housemate listings returned in search results depends on how many people are looking in your area. However, in some cases housemate users who are unfamiliar with an area (e.g. London) do not know where they want to live so they just put ‘London’ when in fact they might be open to living in any area of the city.
Therefore, especially in larger cities, you need to look at the central City point and review the housemates there, messaging them to suggest your Room to rent, or if you are considering buddy-ups, by asking if they are interested to share.
Listings with the same location (central London) are clustered together and you need to click to reveal all.
Q11. Why are some listing months old?
A. We encourage users to update, pause or delete listings once they have found a tenant or a place to live but not all listings are removed. Some remain available although the user has not been actively looking; they may have a room, or want a new flatmate. Coronavirus has made this even more likely and listings from Feb/Mar may well be active.
Q12. Can I list more than one room?
A. Yes, you can list up to 3 rooms to rent as long as in the same address. If you want to list more property locations, for example because you are a professional landlord, then you need a Professional membership. Details here.
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