User FAQ

London flat mates are clustered around the centre

The Cohabitas FAQ is here help you get the most out of the site. Here are some frequently asked questions about managing your account and listing.

Q1. What do I do if I have forgotten my username?

Your username or email address can be used as username. Try your email address if you cannot remember your username. (The one you used to register if you have more than one email).

Q2. What do I do if I have forgotten my password?

You have 5 attempts to remember your password before the system shuts you out as a security measure, in which case you need to request a password reset by clicking on Forgotten your password? (Just under the login button on the login page). Wait 2-3 minutes for it to arrive – usually comes in seconds – and if it does not arrive then please check you spam or junk mail folder in case your email filter sends it there.

Q3. How can I edit my listing?

A. The easiest way is to click on Account in the top menu (drop down menu on mobile) and then click on View/Edit listing to get to the listing detail page – click on Edit once there, make the changes and push submit. (You can also see an edit button from the front-end (in search results) if you own the listing).

Cohabitas house share Account Menu Options

Account Menu Options

Q4. Can I change my username?

A. No, because this is unique and is set at registration, however, we can change the the display name that appears in your listing. Please send us an email via Contact Us with the required name change.

Q5. How are search results ordered?

A. Listings by Premium members appear top, ranked by Photo and Date added. Other listings appear below also ranked by Date. Do make sure you add a photo to your listing though as that gets best results.

Q6. How can I find my bookmarks?

A. Go to Profile  by clicking on the small photo of you or default image, located top right (or in mobile menu) and click on the Bookmarks tab which is only visible to you, the owner of the account – your bookmarks are private.

Screenshot Of Profile Page With Bookmarks Highlighted

Bookmarks tab highlighted on profile page

Q7. How do I contact someone who is not a Premium member?

A. To start a conversation with a free member you need to become a Premium member yourself. By becoming a Premium member you are promoted in search results and other all other users can contact you, so this speeds things up considerably.

Q.8 Why has someone not replied to my message?

A. We encourage all users to respond to messages they receive but unfortunately some people do not. We cannot force them to reply. Sometimes it is just that they missed the email notification, the reminder email and the onsite notification … so we recommend you send another simple message requesting a response one way or another.

Q9. How do I know my message was sent?

A. You can see your messages by clicking on Messages in the top menu link (or mobile menu) as a shortcut to that section in your Account. You can see all messages sent and received there.

Cohabitas house share Account Menu Options

Account Menu Options

Q10. There are not many housemate listings in my area, what can I do?

A. The number of housemate listings returned in search results depends on how many people are looking in your area. However, in some cases housemate users who are unfamiliar with an area (e.g. London) do not know where they want to live so they just put ‘London’ when in fact they might be open to living in any area of the city.

Therefore, especially in larger cities (See list of top 50 uk city house share searches), you need to look at the central City point and review the housemates there, messaging them to suggest your Room to rent, or if you are considering buddy-ups, by asking if they are interested  to share.

Listings with the same location (central London) are clustered together and you need to click to reveal all.

Map search Cohabitas

Q11. Why are some listing months old?

A. We encourage users to update, pause or delete listings once they have found a tenant or a place to live but not all listings are removed. Some remain available although the user has not been actively looking; they may have a room, or want a new flatmate. Coronavirus has made this even more likely and listings from Feb/Mar may well be active.

Q12. Can I list more than one room?

A. Yes, you can list up to 2 rooms to rent as long as in the same address. If you want to list more property locations, for example because you are a professional landlord, then you need a Professional membership. Details here.


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